Delivery

• Please note that the equipment will be dispatched directly to you, the goods MUST be signed for and we will only deliver to the cardholders address.
• "Next Day Delivery" is a service provided by our carriers and we cannot be held liable if an order does not arrive on the next business day after sending.
• If any product develops a fault within the guarantee period we will repair free of charge or, replace at our discretion.
• Goods are not supplied on a trial basis or on a 'use or return' basis - other than where covered by your Right to Cancel below
  

Pricing Policy and Contract Formation

• Neither the receipt of your order by us nor the receipt of our confirmation of order by you constitutes the acceptance of an order or confirmation of an offer to sell.
• We reserve the right to limit the order quantity of any item and will notify you as soon as possible of any such action.
• We reserve the right not to do business with any individual or company at our absolute discretion.
• Subject to the other terms and conditions any order shall only be deemed to have been accepted when we have expressly confirmed that we have accepted your order and have shipped the goods to you.
• Price and availability information is subject to change without notice.
• All prices include VAT at the current rate unless stated otherwise
  

Your Right To Cancel

• You have 7 days to cancel the order from the day after that on which you received the goods.
• You must inform us of you wish to cancel in writing by recorded mail or by fax or Email with a return-receipt obtained and must be dated and sent to our correct business address, fax number or email address as listed on out contact page.
• A returns authorisatiom number must be obtained before returning the goods.
• The goods must be returned to the address given on issue of the returns authorisation number.
• If the goods are not complete, new and unused then a restocking fee may apply dependant upon any damage or loss to product or packaging.
• Goods must be returned at your own cost and risk, please insure the goods and ensure a signature is obtained for the goods on arrival at our premises.
• During the period prior to official receipt by us of the goods being returned, the customer must look after the goods and ensure they are insured at their own cost.
• You may not cancel your order if any software supplied with the product or as the product has been unsealed.
• Refunds will be made within 30 days to the original credit/charge/debit card the goods were purchased on or in the case of a cheque payment a cheque written to the original person/company who issued the original cheque as applicable.
• If we agree to accept goods back after 7 days then a restocking fee of 40% of the value of the original sale would be applicable.
  

Customer Service and Complaints

• In the unlikely event that you wish to make a complaint, please send an Email to custservice@falcon-security.co.uk or write to "Customer Services" at the address on our Contact page.

Falcon Security. PO Box 1038, Warrington, Cheshire, WA1 9BS